Meta has launched its AI agent for WhatsApp Business globally, enabling companies to automate customer interactions and support business growth.
YouTube has introduced AI-powered conversational video search and expanded Gemini integration across Shorts and discovery tools.
Amazon has introduced an Alexa feature that can generate AI-powered podcast episodes using conversational and automated content tools.
AI is rapidly transforming travel planning, discovery and customer support as travelers increasingly rely on conversational tools and smart recommendations.
Poppy’s AI assistant is designed to simplify daily digital tasks through conversational automation and personalised user support.
WhatsApp has introduced an incognito mode for Meta AI chats, allowing users to hold more private AI conversations within the app.
Amazon has integrated Alexa into its shopping search bar as the company expands AI-driven commerce and conversational shopping features.
Voice AI startup Vapi has reached a $500 million valuation after Amazon Ring selected its platform over more than 40 competitors.
Manychat has integrated Claude AI to strengthen ecommerce automation and conversational customer engagement capabilities.
Mahindra has deployed AI voice agents for the XUV 7XO launch as brands accelerate adoption of conversational AI systems.
OpenAI has added GPT-5 class reasoning to real-time voice AI systems to improve orchestration and conversational workflows.
AI adoption is rising despite growing concerns around hallucinations, misinformation and trust in generative AI systems.
OpenAI has launched new voice intelligence features in its API to support advanced conversational and multimodal AI applications.
OpenAI has reportedly launched a self-serve ads manager for ChatGPT, opening new opportunities for AI-driven digital advertising.
Gnani.ai raises $10 million in Series B funding and appoints Rajesh Pantina as VP Marketing to expand enterprise AI capabilities.
StackAdapt launches an AI-powered advertising pilot in ChatGPT, exploring conversational marketing and contextual brand engagement.
Intel and CoRover have showcased a BharatGPT-powered AI PC that enables fully offline conversational and agentic AI capabilities.
Meta is expanding its AI business assistant globally to help brands manage marketing campaigns and improve customer engagement.
Gupshup has launched SuperAgent, an AI platform designed to enable autonomous, scalable customer conversations across channels.
Google is testing an AI-powered mode in India that enables users to make restaurant reservations through an automated, conversational interface.
AI chatbots in 2026 are evolving into intelligent agents, helping brands drive customer experience, resolution, and conversions across digital channels.
MediaAlpha launches a conversational AI solution designed to improve customer engagement and lead conversion for insurance carriers.
Verbaflo has raised $7 million in a seed round led by Pi Labs to expand its conversational AI platform and support enterprise automation and communication.
CometChat has raised $6.5 million to expand its AI agents and enhance communication platforms, focusing on automation and real time user engagement.
OpenAI expands ChatGPT with app integrations for Spotify, Uber, DoorDash and more, turning the AI assistant into a central hub for everyday digital tasks.
Google Cloud and Brahma have partnered to scale AI powered digital humans for enterprises, enabling new interactive experiences across customer service and digital platforms.
Boost.ai has launched Adaptive Voice, a technology designed to enable dynamic voice interactions for agentic AI systems in enterprise customer engagement.
Meta plans to allow third party AI chatbots on WhatsApp in Europe under a paid access model, potentially expanding AI services and developer opportunities on the platform.
Perplexity has launched voice mode for Perplexity Computer, enabling users to interact with its AI platform through spoken commands and hands free computing.
OpenAI launches the GPT-5.3 Instant model for ChatGPT, refining conversational tone and reducing responses that users previously perceived as patronising.
Level AI expands its AI virtual agent platform to enhance automation and intelligence in enterprise contact centers.
Burger King is testing an AI assistant to monitor customer interactions and enhance service quality across select outlets.
Loyyal launches Perxii AI, a WhatsApp-based AI agent that helps small businesses manage loyalty programs through simple conversational interactions.
Conversational AI is reshaping digital marketing in India as consumers increasingly use voice and chat to search, shop, and bank, forcing brands to optimise language, and dialogue-driven discovery.
Firstsource has partnered with Prosper.ai to scale enterprise voice AI solutions, focusing on automation, customer engagement and operational efficiency.
Anthropic has said it will not introduce advertising inside Claude chats, reinforcing its focus on trust and safety as AI companies explore monetisation strategies.
Yellow.ai has launched Nexus, a universal agentic interface designed to help enterprises deploy, manage and scale AI agents across customer experience and operations.
As consumers turn to AI instead of Google, conversational search is reshaping brand discovery in India forcing marketers across FMCG, retail, fashion, and BFSI to rethink visibility.
Google has updated its search experience to let users move directly from AI Overviews into AI Mode conversations, strengthening its push toward more interactive and contextual AI search.
OpenAI is building a new voice model to enhance conversational AI and support its planned launch of a voice-centric device, aiming for more natural and responsive interactions.
Demis Hassabis has questioned the early introduction of advertising in AI chatbots, signalling Google’s cautious approach to monetising conversational AI experiences.
Voice AI company ElevenLabs crossed $330 million in annual recurring revenue last year, reflecting rapid enterprise adoption of synthetic voice technology.
Voice AI company Deepgram has raised $130 million to expand its enterprise offerings, with a growing focus on serving quick service restaurant chains.
From AI agents to unified data and responsible AI, these five martech shifts will redefine how marketing strategies are built and executed in 2026.
OpenAI is developing new audio models and exploring experimental hardware as it moves toward a voice-first approach to AI interaction.
OpenAI has introduced new settings that allow users to adjust ChatGPT’s warmth and enthusiasm, marking a step toward greater personalisation of AI interactions.
Zepto Cafe has introduced AI-powered ordering, allowing customers to place food orders using AI models as part of its push toward faster and more intuitive commerce.
Kore.ai becomes a launch partner for Microsoft Agent 365 to accelerate enterprise adoption of agentic AI with advanced automation and workflow capabilities.
Electronics and IT Minister Ashwini Vaishnaw has repeatedly emphasised that India’s AI strategy aims to democratise access and expand employment opportunities.
PhonePe has partnered with OpenAI to integrate ChatGPT into its app, offering AI powered assistance to millions of users across India.
