Meta plans to allow third party AI chatbots on WhatsApp in Europe under a paid access model, potentially expanding AI services and developer opportunities on the platform.
Perplexity has launched voice mode for Perplexity Computer, enabling users to interact with its AI platform through spoken commands and hands free computing.
OpenAI launches the GPT-5.3 Instant model for ChatGPT, refining conversational tone and reducing responses that users previously perceived as patronising.
Level AI expands its AI virtual agent platform to enhance automation and intelligence in enterprise contact centers.
Burger King is testing an AI assistant to monitor customer interactions and enhance service quality across select outlets.
Loyyal launches Perxii AI, a WhatsApp-based AI agent that helps small businesses manage loyalty programs through simple conversational interactions.
Conversational AI is reshaping digital marketing in India as consumers increasingly use voice and chat to search, shop, and bank, forcing brands to optimise language, and dialogue-driven discovery.
Firstsource has partnered with Prosper.ai to scale enterprise voice AI solutions, focusing on automation, customer engagement and operational efficiency.
Anthropic has said it will not introduce advertising inside Claude chats, reinforcing its focus on trust and safety as AI companies explore monetisation strategies.
Yellow.ai has launched Nexus, a universal agentic interface designed to help enterprises deploy, manage and scale AI agents across customer experience and operations.
As consumers turn to AI instead of Google, conversational search is reshaping brand discovery in India forcing marketers across FMCG, retail, fashion, and BFSI to rethink visibility.
Google has updated its search experience to let users move directly from AI Overviews into AI Mode conversations, strengthening its push toward more interactive and contextual AI search.
OpenAI is building a new voice model to enhance conversational AI and support its planned launch of a voice-centric device, aiming for more natural and responsive interactions.
Demis Hassabis has questioned the early introduction of advertising in AI chatbots, signalling Google’s cautious approach to monetising conversational AI experiences.
Voice AI company ElevenLabs crossed $330 million in annual recurring revenue last year, reflecting rapid enterprise adoption of synthetic voice technology.
Voice AI company Deepgram has raised $130 million to expand its enterprise offerings, with a growing focus on serving quick service restaurant chains.
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OpenAI is developing new audio models and exploring experimental hardware as it moves toward a voice-first approach to AI interaction.
OpenAI has introduced new settings that allow users to adjust ChatGPT’s warmth and enthusiasm, marking a step toward greater personalisation of AI interactions.
Zepto Cafe has introduced AI-powered ordering, allowing customers to place food orders using AI models as part of its push toward faster and more intuitive commerce.
Kore.ai becomes a launch partner for Microsoft Agent 365 to accelerate enterprise adoption of agentic AI with advanced automation and workflow capabilities.
Electronics and IT Minister Ashwini Vaishnaw has repeatedly emphasised that India’s AI strategy aims to democratise access and expand employment opportunities.
PhonePe has partnered with OpenAI to integrate ChatGPT into its app, offering AI powered assistance to millions of users across India.
ChatGPT excels in creative, conversational tasks, while Perplexity delivers fast, citation-backed answers. Together, they are reshaping how users search and verify information.
Microsoft unveils Mico, a new expressive AI assistant integrated into Copilot, designed to make human-AI collaboration more natural and interactive.
Oculus founders’ startup Sesame raises $250 million in Series B funding to advance conversational AI and launch its smart glasses beta program.
Fundamento, a voice AI startup, secures $1.9 million in pre-Series A funding led by IIFL Fintech Fund to expand product development, enhance AI capabilities, and scale enterprise solutions.
AI chatbots are rapidly replacing human call center agents in India, reshaping customer support operations and workforce dynamics.
Kore.ai recognized as a leader in Forrester’s Cognitive Search Platforms Q4 2025 report for its advanced AI-driven enterprise search and conversational capabilities.
Agora teams up with Exotel to integrate real-time AI voice bots into enterprise communication, enhancing customer engagement through intelligent automation.
Cubera Tech debuts Cube in India, a conversational AI platform designed to enhance audience discovery and creative marketing strategies for brands.
Ostro launches Airmark, an AI-powered tool that turns static pharma marketing emails into compliant, conversational experiences for clinicians.
Apna.co launches an AI-powered calling agent to cut hiring timelines by 50%, offering multilingual candidate interviews and reshaping recruitment efficiency in India.
Microsoft launches VibeVoice, an open-source AI model that generates 90 minutes of multi-speaker speech, unlocking new possibilities for media, customer service, and accessibility.
Salesforce to acquire WAii, a natural language-to-SQL startup, to enhance AI-powered data queries and analytics for enterprise customers.
ElevenLabs launches CLI tool to simplify the creation of conversational AI agents with its new Agents-as-Code framework, boosting voice AI development.
Walmart launches AI-powered “super agents” to enhance e-commerce growth, offering smarter support for customers, employees, and operations.
StackAdapt launches Ivy, an AI-powered assistant to help marketers make faster, data-driven decisions in programmatic advertising workflows.
Meta is testing AI chatbots that message users first, aiming to reshape digital engagement across its social platforms.
Perplexity AI expands its WhatsApp chatbot with a new task scheduling feature, pushing its evolution from a search-based assistant to a more productivity-focused AI companion.
Deepgram launches Voice Agent API, a real-time, low-latency API solution aimed at powering scalable, enterprise-ready conversational AI applications.
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Sarvam AI launches Samvaad, a conversational AI platform that enables enterprises to deploy multilingual voice agents across 11 Indic languages.
Adobe expands its AI agent suite with tools for customer support and data insights, enhancing productivity and decision-making for enterprise users.
