A major outage at Cloudflare disrupted services across many leading platforms including ChatGPT, X and Spotify, highlighting the dependency on key internet infrastructure.
AI in FX is evolving from basic chatbots to smart doers that drive acquisition, personalisation, compliance-safe automation and better customer outcomes.
Marketing teams are reaching the same conclusion: combining data, AI and automation turns every customer click into higher engagement and sales
Salesforce, Figma and HubSpot acquire early-stage Israeli AI startups to expand enterprise search, marketing AI and creative tech capabilities.
AI is reshaping Indian retail with autonomous journeys across discovery, service, logistics, and stores, blending automation with human experience.
Firefox launches an AI Window that prioritises user control and privacy, offering a customisable alternative to mainstream AI-powered browsing tools.
Netflix appoints Vamsi Murthy as Senior Director and Head of Marketing for India to strengthen its brand and audience strategy in the region.
ChatGPT excels in creative, conversational tasks, while Perplexity delivers fast, citation-backed answers. Together, they are reshaping how users search and verify information.
Digital-first car and property buyers are reshaping India’s auto and real estate funnels. Martech, CRM, AI and WhatsApp journeys now drive discovery, qualification and conversions.
AI is helping Indian brands evolve from CRM to CXM, creating connected, real-time customer experience loops that unify marketing, sales, and service for measurable ROI and trust.
Multimodal AI is reshaping customer engagement by combining text, voice, image, and video insights to deliver real-time, personalized, and emotionally intelligent brand interactions across industries.
AI browsers like ChatGPT Atlas and Perplexity Comet are changing how Indians search. Marketers must optimize for answers, not just rankings, through structured content and factual clarity.
Apoorv Pandey rejoins OLX India as Chief Marketing Officer to lead brand strategy and digital transformation efforts.
Hexaware Technologies acquires US-based Cybersolve for $66 million to expand its AI-driven cybersecurity and cloud solutions portfolio.
Microsoft to invest $15.2 billion in UAE to build AI infrastructure, boost cloud capacity, and expand regional innovation partnerships.
Paytm launches an AI-powered travel assistant and a gold-backed loyalty program, enabling users to redeem reward points for digital gold.
BMW to launch next-generation in-car AI powered by Amazon Alexa, enhancing voice control, personalization, and driver experience.
The next decade in MarTech will be driven by agentic AI, privacy-first data, retail media, composable stacks, and experiment-led measurement — reshaping how brands build, target, and measure growth.
Global marketing leaders predict AI will redefine martech—transforming personalization, creativity, and strategy, while making adaptability and AI literacy essential for the next era of marketing.
Perplexity partners with Getty Images in a multi-year deal to enhance AI-powered search with licensed visual content and responsible data use.
Persistent Systems opens its AI Experience Transformation Studio in Pune to drive enterprise innovation and immersive client solutions.
Adani Airports launches an AI-driven concierge system using agentic intelligence to personalize passenger journeys and streamline airport services across terminals.
Gen Z’s AI habits are transforming the B2B landscape. As AI-driven discovery and hybrid buying rise, vendors must sell the way Gen Z works — fast and human.
Adobe enhances its Firefly AI platform with new tools for audio, video, and imaging creation, expanding generative capabilities across its creative suite.
Elon Musk’s xAI unveils Grokipedia, an AI-driven encyclopedia aiming to provide factual, real-time knowledge with fewer biases than traditional platforms.
The global AI in luxury customer experience market is expanding rapidly as brands like IBM, Salesforce, and Microsoft lead innovations in personalized, high-end digital engagement.
From task automation to contextual reasoning, these Chrome extensions are enhancing agentic AI capabilities for professionals and developers worldwide.
AI is transforming India’s $3.2B market research industry — not replacing it, but making insights faster, smarter, and more data-driven.
OpenAI introduces Atlas, an AI-powered web browser built on ChatGPT to enhance personalized search, summarization, and contextual browsing experiences.
World Economic Forum India unveils AI Playbooks for SMEs & Agriculture and an AI Sandbox White Paper to accelerate responsible AI adoption across sectors.
A major AWS outage disrupted global apps and services including Canva, Snapchat, Perplexity AI, and Robinhood, highlighting growing concerns over cloud dependency and infrastructure resilience.
Perplexity AI tops Google Play and Apple App Store charts, surpassing ChatGPT and Gemini, marking a major milestone for AI-driven search and discovery tools.
Cloudflare teams up with Visa, Mastercard, and American Express to develop secure AI agent protocols for the next generation of digital commerce.
Nvidia, Microsoft, BlackRock and Elon Musk’s xAI collaborate on a $40 billion acquisition to build the world’s largest AI data center network.
Agora teams up with Exotel to integrate real-time AI voice bots into enterprise communication, enhancing customer engagement through intelligent automation.
Infosys unveils AI-powered Customer Experience Suite for Salesforce to enhance marketing, sales, and service operations through intelligent automation and personalization.
Adani and Google to co-develop India’s largest AI data centre in Visakhapatnam with USD 15B investment, boosting green energy infrastructure and AI innovation.
OpenAI teams up with Broadcom to develop 10 gigawatts of in-house AI accelerators, marking a major move toward self-reliant chip infrastructure for next-generation AI models.
Singapore-based xCoffee introduces AI-powered robotic beverage machines to redefine café automation and enhance customer experience across Asia.
NTT Data partners with AWS to deliver AI-powered contact center solutions worldwide, enhancing customer engagement with scalable, cloud-native technology.
HashStudioz acquires majority stake in Maxify to drive AI-led Salesforce and SaaS innovation, expanding digital transformation across aviation, travel, banking, fintech, and media.
Zen Media launches Prompt Discovery Index, an AI-native tool designed to replace keyword research and help marketers optimize campaigns with generative prompts.
Aurora Mobile enters Japan with advanced AI and omnichannel marketing solutions to strengthen enterprise customer engagement and expand its global footprint.
Oracle introduces AI agents in Fusion Cloud to help marketing, sales and service teams improve efficiency, unlock revenue and enhance customer experience.
Hivve.io introduces a marketplace connecting companies with verified AI experts, aiming to simplify enterprise adoption and ensure trust in AI-driven business solutions.
Perplexity AI acquires Sequoia-backed Visual Electric team to strengthen its AI agents push, adding design expertise to expand beyond search into creative and visual intelligence.
Verizon’s CX Annual Insights report finds 88% of consumers prefer human-led service over AI, with frustrations around hand-offs and personalization gaps. The future of CX lies in AI-human balance.
CMO Council’s latest report finds marketers confident in martech’s future, though many advanced features remain underutilized due to integration and training challenges.
Sprinklr introduces AI agents across marketing, customer service, and CCaaS to enhance efficiency, personalization, and enterprise customer engagement.
Google launches AI-powered live search in the US, enabling real-time video and audio query responses to enhance user experience.
