A&Co.’s Abdul Nasir Shaikh explores how bespoke craftsmanship, personalisation, customer understanding and exclusivity shape luxury experiences and lasting relationships.
AI is making marketing faster, but is it delivering better results? Research reveals gaps in creativity, personalisation, customer experience and measurable ROI.
Soket AI has launched LOOP, an open-source Rust-based harness designed to let AI agents run for hours, days or weeks while retaining context and using multiple tools.
Boston Dynamics has named former Amazon AI leader Rohit Prasad as CEO to lead its Physical AI strategy and expand AI-powered robots across industries.
HCLTech has opened a new Johannesburg headquarters with an AI Centre of Excellence to support enterprise AI adoption and technology talent in South Africa.
BEANLY’s Nandini Malhotra explains how taste, consistency, personalisation and customer feedback can turn a coffee visit into lasting loyalty.
OpenAI will add invisible textGrain watermarks to eligible ChatGPT and Codex text in the EU, allowing AI-generated content to be identified by specialised detectors.
CX leaders explain how understanding, ease, trust and ownership across every touchpoint can turn customer uncertainty into long-term confidence and loyalty.
IndusInd General Insurance’s Gaurav Srivastava discusses his career journey, customer-first CX, AI, self-service and the changing expectations of insurance customers.
Credgenics has launched Prix AI, a voice AI platform trained on insights from over one billion collections conversations and supporting 12 Indian languages.
Adobe is bringing customer experience intelligence and creative workflows into ChatGPT, connecting enterprise data, AI agents and Adobe Express.
Gnani AI has expanded its Ascent partner programme to the Middle East, bringing Voice AI, Agent Assist and speech analytics to GCC enterprises.
Mixpanel has launched Agent Intelligence to help businesses track AI agent behaviour, task completion and interactions alongside human user and product analytics.
PewDiePie has unveiled Ajax, a local AI model based on Qwen3.5-9B, after saying OpenAI suspended his account twice during its development.
Microsoft has launched three real-time AI speech models for transcription and voice generation, targeting contact centres, customer service and conversational agents.
DoorDash has opened its first India office in Hyderabad with 500 professionals and plans to expand the workforce to more than 3,000 within two years.
Salesforce is acquiring Listen Labs, an AI customer research platform that automates interviews, analysis and simulations across more than 120 languages.
Customer loyalty is moving beyond points and discounts as brands focus on consistent experiences, personalisation, product quality, AI and easier customer journeys.
Trump has ordered US federal agencies to use “Super Intelligence” and “SI” instead of “Artificial Intelligence” and “AI” in official communications.
Adobe has become the NHL’s Official Creative, Marketing and AI Partner, bringing GenStudio, Experience Platform and AI tools to fan engagement.
IBM and Yotta have launched a sovereign agentic AI platform in India, combining watsonx Orchestrate with Shakti Cloud to deploy and govern enterprise AI agents.
Girikon.AI says GirikVoice now handles over 100,000 calls daily and can analyse up to one million minutes of enterprise voice conversations each day.
OpenAI has expanded its Academy with free role-based AI courses for workers, developers, leaders, educators and college students.
TCS and IEM Kolkata have partnered to establish an AI-focused Centre of Excellence for applied learning, research, certifications and industry-led projects.
Dextr AI has raised $6.7 million in seed funding led by Elevation Capital to expand its AI workforce platform for hotels and hospitality operators.
Zifo’s AI-powered TLFGenix has been named runner-up in the 2026 CDISC AI Innovation Challenge for automating clinical trial tables, figures and listings.
Fidelitus GCC Nexus appoints Dr. Ankita Gupta as Chief Business Officer to focus on business strategy, growth, go-to-market initiatives and market expansion.
Sam Altman-backed Praxis plans to mobilise $1 billion for a technology-focused community in Uruguay, with its first residents expected in mid-2027.
Meta has unveiled $1,299 VR Glasses featuring IMAX-certified viewing, Disney+ 3D content, Meta AI, immersive sports and Xbox Cloud Gaming.
Google launches Gemini 3.8 Flash TTS and Flash-Lite TTS for custom AI voices, dubbing, podcasts and voice agents across more than 100 languages.
Chloe Tambe has joined Extreme Networks as Director of Marketing, AI Transformation, bringing experience across ServiceNow, Dell Technologies and VMware.
Sanjay Trehan explores how AI, first-party data, hyper-personalisation and MarTech-AdTech convergence are reshaping modern customer experiences.
OpenAI will retire GPT-5.5 from ChatGPT, ChatGPT Work and Codex on October 14, while API access remains unaffected for now.
A Lasso Security study finds that LLM watermarking can alter AI agent tool calls, arguments and refusal behaviour, raising questions for agent testing.
The UN and Google have launched the UN System Data Commons, giving AI agents direct access to authoritative global statistics through an AI-ready platform.
Hang Ten Systems, founded by former Infosys CEO Vishal Sikka, has raised another $53 million, taking total funding to $85 million as it scales enterprise AI services.
Mistral AI and Mozilla are bringing Mistral models to Firefox Smart Window, expanding private and multilingual AI-powered browsing across North America and Europe.
AI assistants are reshaping how consumers research, compare and discover products, pushing marketers to think beyond search rankings and optimise for AI-generated answers.
Amazon has launched Alexa+ in India with Hindi and Hinglish support, bringing generative AI conversations and task automation to Echo, Fire TV and mobile users.
IBM and NASA have released an open-source AI foundation model designed to analyse lunar data, map craters and volcanic features, and identify potential water ice.
yuu and dentsu Hong Kong have launched yuu-moji, an AI-powered campaign that turns members' interests and everyday moments into personalised digital identities.
Orient Electric has appointed Sandhya Biswas as Chief Marketing and Customer Experience Officer, bringing nearly 20 years of consumer and brand experience.
Xiaomi has launched a 14kg three-drum Mijia washing machine in China with MiMo-powered AI that creates personalised wash recommendations from voice or text.
Elon Musk says Grok 4.8 is being trained on an internally developed C/C++ stack written by humans, as the 2.5-trillion-parameter model prepares to enter RL.
Google is upgrading Meridian with agentic AI, brand signals and GeoX to help marketers measure campaigns, audit data and improve marketing mix models.
Mahindra Manulife has appointed Ruchika Malhan Varma as CMCO to lead marketing, customer experience, digital growth, partnerships and AI enablement.
DialNexa analysed over one million AI-assisted calls in India, finding that latency, retries, Hinglish support and conversation design can influence voice AI performance.
Adobe is expanding AI across its marketing technology portfolio as brands increase adoption of generative and agentic AI for content, data and customer experience.
China has proposed a BRICS AI Open Source Zone to support large language models, AI training and wider technology cooperation across member countries.
Indexly has launched an AI marketing stack for agencies, combining AI search visibility, GEO, content creation, reporting and traffic attribution in one platform.
