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Tags: Customer-engagement

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85% of Marketers See Business Impact from AI, says MMA India study

  85% of Marketers See Business Impact from AI, says MMA India study

  • by Martech Desk
  • 2 days ago

A new MMA India study says 85% of marketers are seeing measurable business impact from AI adoption across campaigns and customer engagement.

Manychat Integrates Claude AI for Ecommerce Automation

  Manychat Integrates Claude AI for Ecommerce Automation

  • by Martech Desk
  • 2 days ago

Manychat has integrated Claude AI to strengthen ecommerce automation and conversational customer engagement capabilities.

AI and Automation Reshape Modern Martech Infrastructure

  AI and Automation Reshape Modern Martech Infrastructure

  • by Martech Desk
  • 5 days ago

Businesses are simplifying martech stacks and adopting AI-driven tools to improve marketing efficiency and customer engagement.

New Study Highlights Rising AI Maturity in Marketing Industry

  New Study Highlights Rising AI Maturity in Marketing Industry

  • by Martech Desk
  • 6 days ago

A new study by mFilterIt AI Tech and MMA India finds most businesses adopting AI in marketing are seeing medium to high impact.

Martech Companies Rebuild Strategies

  Martech Companies Rebuild Strategies Around AI Capabilities

  • by Martech Desk
  • 1 week ago

AI is transforming the martech industry as companies rethink platforms, workflows, talent strategies, and customer engagement models.

Meta Reports 33% Revenue Growth

  Meta Reports 33% Revenue Growth, Tests Early Versions of Business AI Tools

  • by Martech Desk
  • 1 week ago

Meta reports 33% revenue growth and begins testing business AI tools to enhance customer engagement and marketing efficiency.

What AI Mobile Marketing Means for Brands in 2026

  What AI Mobile Marketing Really Means for Brands in 2026

  • by Anupama Mitra
  • 1 week ago

AI mobile marketing is reshaping user acquisition, engagement, and retention, helping brands make smarter, data-driven decisions across the mobile ecosystem.

Cheerio AI Raises ₹8 Crore Seed Round

  Cheerio AI Raises ₹8 Crore Seed Round Led by Artha Venture Fund II

  • by Martech Desk
  • May 1, 2026

Cheerio AI raises ₹8 crore in seed funding led by Artha Venture Fund to scale AI-driven enterprise automation and customer engagement.

Why AI Alone Won’t Win Email Platform Decisions in 2026

  Why AI Alone Won’t Win Email Platform Decisions in 2026

  • by Anupama Mitra
  • Apr 28, 2026

AI is shaping email marketing platforms, but deliverability, integration and ROI are emerging as key decision factors for businesses in 2026.

Agentic AI May Power Two-Thirds of Marketing Tasks

  Agentic AI May Power Two-Thirds of Marketing Tasks, Boost Revenue: Report

  • by Martech Desk
  • Apr 28, 2026

Agentic AI could power two-thirds of marketing activities and increase revenue by up to 30 percent, according to a new report.

Meta Rolls out AI Business Assistant Across Global Markets

  Meta Rolls out AI Business Assistant Across Global Markets

  • by Martech Desk
  • Apr 28, 2026

Meta is expanding its AI business assistant globally to help brands manage marketing campaigns and improve customer engagement.

Janani Kandaswamy, Head of Marketing, Pickyourtrail

  Pickyourtrail Appoints Janani Kandaswamy as Head of Marketing

  • by Martech Desk
  • Apr 23, 2026

Pickyourtrail has appointed Janani Kandaswamy as Head of Marketing to lead brand and growth initiatives.

4 Email Metrics That Marketers Need to Track in 2026

  4 Email Metrics That Marketers Need to Track in 2026

  • by Anupama Mitra
  • Apr 17, 2026

Email marketing in 2026 is shifting beyond open rates to focus on deliverability, engagement, conversions, and list health for measurable performance.

Ritika Gupta, Director of Marketing, VipShaadi

  VipShaadi Appoints Ritika Gupta as Director of Marketing

  • by Martech Desk
  • Apr 15, 2026

VipShaadi has appointed Ritika Gupta as Director of Marketing to lead brand strategy and growth initiatives.

Martech Strategies

  New Digital Marketing Report Highlights AI’s Growing role in Martech Strategies

  • by Martech Desk
  • Apr 9, 2026

A new Digital Marketing report highlights how AI is reshaping martech, with increased focus on automation, data, and personalisation.

Arjun Kalra, Head of Marketing (India & South Asia), Uber

  Uber Appoints Arjun Kalra as Head of Marketing for India and South Asia

  • by Martech Desk
  • Apr 9, 2026

Uber has appointed Arjun Kalra as Head of Marketing for India and South Asia, strengthening its regional leadership team.

MediaAlpha Introduces Conversational AI

  MediaAlpha Introduces Conversational AI for Insurance Carriers

  • by Martech Desk
  • Apr 5, 2026

MediaAlpha launches a conversational AI solution designed to improve customer engagement and lead conversion for insurance carriers.

BrootAI partners with Vonage

  BrootAI partners with Vonage to power AI-driven CRM platform

  • by Martech Desk
  • Apr 3, 2026

BrootAI partners with Vonage to power its AI-driven CRM platform and enhance customer engagement capabilities.

Optimove Unveils AI Decisioning Studio

  Optimove Unveils AI Decisioning Studio for Marketing Automation

  • by Martech Desk
  • Mar 31, 2026

Optimove has launched AI Decisioning Studio to help marketers automate decisions and improve customer engagement.

Pratyush P, AVP Marketing, Persistent Systems

  Pratyush P Joins Persistent Systems as AVP Marketing

  • by Martech Desk
  • Mar 26, 2026

Persistent Systems has appointed Pratyush P as AVP Marketing, strengthening its leadership team in line with growth plans.

Salesforce Brings AI into CRM Workflows for SMBs

  Salesforce Brings AI into CRM Workflows for SMBs

  • by Martech Desk
  • Mar 21, 2026

Salesforce has integrated AI into CRM workflows for small and mid sized businesses to improve productivity, customer engagement and decision making.

Conversational AI Startup Verbaflo

  Conversational AI Startup Verbaflo Secures $7 Million Funding

  • by Martech Desk
  • Mar 20, 2026

Verbaflo has raised $7 million in a seed round led by Pi Labs to expand its conversational AI platform and support enterprise automation and communication.

Kalpana Singh, CMO, Raymond Lifestyle

  Raymond Lifestyle Appoints Kalpana Singh as Chief Marketing Officer

  • by Martech Desk
  • Mar 8, 2026

Raymond Lifestyle has appointed Kalpana Singh as Chief Marketing Officer to lead marketing strategy, brand development, and consumer engagement initiatives.

AI-Powered Emails: How Indian Brands Are Personalizing and Automating to Boost Engagement

  AI-Powered Emails: How Indian Brands Are Personalizing and Automating to Boost Engagement

  • by Anupama Mitra
  • Jan 22, 2026

AI is transforming email marketing in India as brands use personalization and automation to improve relevance, timing, and engagement, turning the inbox into a high-performing customer touchpoint.

From TV Ads to App Alerts: How Push Marketing Works and Delivers

  From TV Ads to App Alerts: How Push Marketing Works and Delivers

  • by Anupama Mitra
  • Jan 9, 2026

From TV commercials to app alerts, push marketing drives reach and conversions. Here’s how push strategies work and why they still deliver strong ROI.

Salesforce Acquires AI Marketing Firm

  Salesforce Acquires AI Marketing Firm Qualified for AI-Driven Customer Engagement

  • by Martech Desk
  • Dec 20, 2025

Salesforce has agreed to acquire Qualified, an AI-driven marketing company, to enhance its Agentforce platform and boost automated sales and marketing capabilities.

India vs Global MarTech

  How India Became the Hottest Battlefield in the Global MarTech War

  • by Brij Pahwa
  • Nov 27, 2025

India emerges as the key battleground in the global MarTech race as global giants and local SaaS players compete with AI, pricing, and innovation for dominance.

How Multimodal AI is Redefining the Future of Customer Engagement

  How Multimodal AI is Redefining the Future of Customer Engagement

  • by Anupama Mitra
  • Nov 12, 2025

Multimodal AI is reshaping customer engagement by combining text, voice, image, and video insights to deliver real-time, personalized, and emotionally intelligent brand interactions across industries.

MoEngage raises $100 million to accelerate AI-led expansion

  MoEngage raises $100 million to accelerate AI-led expansion

  • by Martech Desk
  • Nov 6, 2025

MoEngage secures $100 million funding led by Goldman Sachs and A91 Partners to scale its AI-powered marketing and customer engagement platform globally.

RainFocus Announces Strategic Investment

  RainFocus Announces Strategic Investment to Build an AI-Native Future

  • by Martech Desk
  • Oct 13, 2025

RainFocus invests in AI-native innovation to transform event marketing, analytics, and customer engagement for a data-driven future.

Attentive Expands Customer Engagement Platform with Smarter, Simpler Features

  Attentive Expands Customer Engagement Platform with Smarter, Simpler Features

  • by Martech Desk
  • Oct 10, 2025

Attentive launches new features to help brands simplify engagement, personalize experiences, and build stronger customer connections.

Rohitkumar Nair , Senior Vice President of Marketing , MoEngage

  MoEngage Appoints Rohitkumar Nair as Senior Vice President of Marketing

  • by Martech Desk
  • Sep 24, 2025

MoEngage has named Rohitkumar Nair as Senior Vice President of Marketing to strengthen its global growth strategy and enhance customer engagement initiatives.

Market Logic Software Unveils AI-Powered Persona Agents

  Market Logic Software Unveils AI-Powered Persona Agents to Transform Customer Insights

  • by Martech Desk
  • Sep 20, 2025

Market Logic Software launches AI-powered Persona Agents to turn customer data into interactive insights, enabling businesses to make faster and more informed decisions.

Advanced AI Marketing Report Reveals Automation Frameworks Driving Revenue Models

  Advanced AI Marketing Report Reveals Automation Frameworks Driving New Revenue Models

  • by Martech Desk
  • Sep 20, 2025

A new AI marketing intelligence report highlights automation frameworks and predictive systems driving efficiency, personalization, and revenue growth for brands.

My Marketing Pro Unveils AI Platform to Unify Brand Building & Direct Marketing

  My Marketing Pro Unveils AI Platform to Unify Brand Building and Direct Marketing

  • by Martech Desk
  • Sep 16, 2025

My Marketing Pro launches an AI-driven platform designed to unify brand building and direct marketing, aiming to boost personalization, efficiency, and measurable results for businesses.

CMO Council Launches AI Marketing Readiness Assessment for Leaders

  CMO Council Launches AI Marketing Readiness Assessment for Leaders

  • by Martech Desk
  • Sep 15, 2025

CMO Council launches an AI marketing readiness tool to help leaders evaluate preparedness, benchmark progress, and align strategies for AI-powered customer engagement.

HubSpot Expands AI Features Across Marketing, Sales, & Commerce Hubs

  HubSpot Expands AI Features Across Marketing, Sales, and Commerce Hubs

  • by Martech Desk
  • Sep 5, 2025

HubSpot expands AI features across marketing, sales, and commerce hubs to boost efficiency, personalization, and customer engagement for businesses.

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