Nicole Fernandes

DGM - PR, Corporate Communications, Special Interview Features, IPs, Special Projects, Events Stakeh

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The Customer Is the Best CX Teacher, Says IndusInd General’s Gaurav Srivastava

by Nicole Fernandes
11 hours ago

IndusInd General Insurance’s Gaurav Srivastava discusses his career journey, customer-first CX, AI, self-service and the changing expectations of insurance customers.