Frasers Group launches an AI shopping assistant, with early data indicating improved conversion rates and enhanced customer engagement.
IKEA is using AI to automate routine work, avoid layoffs, and explore new revenue opportunities across its global operations.
Technosport has appointed Achal Sharma as Chief Technology Officer to strengthen its digital capabilities and accelerate technology led growth.
Burger King is testing an AI assistant to monitor customer interactions and enhance service quality across select outlets.
Google has introduced a Universal Commerce Protocol to support AI-powered agentic shopping tools across discovery, decision-making, and transactions.
Meesho expands vernacular AI voice agents and automation across operations as it prepares for its expected 2025 IPO, aiming for efficiency, customer reach and marketplace growth.
Lenskart introduces two hour delivery in Singapore, strengthens app led engagement and reports higher market share as it focuses on efficient marketing and faster fulfilment.
AI is reshaping India’s e-commerce ecosystem by driving personalization, predictive logistics, and conversational commerce while creating new challenges in data, trust, and talent.
Albertsons Companies names Sunil Gopinath CEO of its India hub to strengthen global retail innovation, data-driven strategies, and AI-powered transformation.
