IndusInd General Insurance’s Gaurav Srivastava discusses his career journey, customer-first CX, AI, self-service and the changing expectations of insurance customers.
Mahindra Manulife has appointed Ruchika Malhan Varma as CMCO to lead marketing, customer experience, digital growth, partnerships and AI enablement.
Santosh Bhat, Chief Data Scientist at Policybazaar, says India’s insurance activity continues to grow, but financial literacy and household security remain major challenges.
InsuranceDekho and RenewBuy have merged to create an AI-enabled insurance platform with a Rs 6,600 crore premium book and over six lakh digital partners.
Consint.AI has raised Rs 22 crore in Series A funding to expand its AI-powered fraud detection, claims processing and risk management technology globally.
Tata AIA Life Insurance has appointed Kamlesh Jobanputra as Chief Technology Officer to strengthen digital transformation, AI adoption and enterprise technology leadership.
Hyderabad startup SuperClaims is using AI to automate health insurance claims, helping insurers reduce processing time, improve accuracy and lower operational costs.
HCLTech has signed a seven-year AI transformation deal with Guardian and will acquire the insurer's India GCC for $10.5 million, adding nearly 2,000 employees.
TCS has secured a multi-million euro AI transformation contract from Canada Life to modernise IT infrastructure and boost automation across its European operations.
Axis Max Life Insurance has promoted Ankit Singh to lead its Security Operations Center and cyber security operations.
Zurich Insurance has launched a GCC in Hyderabad to strengthen AI and technology capabilities as part of its global strategy.
MediaAlpha launches a conversational AI solution designed to improve customer engagement and lead conversion for insurance carriers.
Insurtech startup Plum raises $20.6M in Series B led by Peak XV to expand its employee insurance and benefits platform in India.
HDFC ERGO CTO Sriram Naganathan explains how GenAI is transforming insurance claims, customer trust, partner productivity, and the evolving role of the CTO.
Kotak Life appoints Sourabh Chatterjee as Chief Technology and Digital Transformation Officer to strengthen digital capabilities and technology led growth.
Edelweiss Life Insurance names Kamlesh Jobanputra as Chief Technology and Data Officer to strengthen digital transformation and data strategy.
Pibit AI secures 7 million dollars to scale its AI platform Cure, aiming to modernize underwriting and strengthen risk decisions for global insurers.
Taboola’s 2025 study shows AI and personalization are redefining insurance marketing, boosting ROI and customer engagement.
