Edelweiss Life Insurance has announced the appointment of Kamlesh Jobanputra as its Chief Technology and Data Officer, a move that reflects the company’s growing focus on strengthening its digital, technology and data driven capabilities. The appointment comes at a time when the insurance industry is undergoing rapid transformation, driven by changing customer expectations, regulatory evolution and the increasing role of artificial intelligence, analytics and cloud based solutions in business operations. Jobanputra will be responsible for leading the company’s technology strategy, data platforms, digital systems, cybersecurity frameworks and automation initiatives.
According to the company’s announcement, Jobanputra will work closely with the leadership team to accelerate digital adoption across multiple business functions. His role will include modernising core systems, improving data governance, expanding the organisation’s analytics framework and driving scalable technological innovation. Edelweiss Life Insurance stated that the appointment aligns with its long term strategy to build an agile, digitally empowered and customer focused organisation that leverages advanced technology to improve operational efficiency and customer engagement.
Jobanputra brings decades of experience in technology leadership across financial services, insurance and digital transformation domains. He has held senior roles in organisations where he led modernisation of legacy systems, implemented enterprise data platforms and oversaw large scale architecture revamps. His background includes expertise in cloud migration, automation, data engineering, cybersecurity, API based integration and customer facing digital solutions. Edelweiss Life Insurance said that his addition to the leadership team will support the company’s next phase of growth in an increasingly digital insurance market.
The insurance sector in India has seen a strong shift toward technology adoption over the past few years. Insurers across life, health and general insurance have been investing in digital onboarding, automated underwriting, real time analytics, digital payments, personalised policy offerings and customer self service platforms. With the rise of data availability and the growing importance of risk modelling and predictive insights, technology and data leadership roles have become central to strategic decision making in insurance companies. Edelweiss Life Insurance noted that strengthening the CTDO function is vital to staying competitive in such a rapidly evolving environment.
In his new role Jobanputra is expected to focus on enhancing customer experience through digital channels. This includes improving online policy issuance journeys, expanding mobile and self service capabilities, and integrating data based insights into customer communication and after sales support. Many insurers are exploring how data models can help predict customer needs, identify risk patterns and improve retention. The company said that his experience in advanced analytics and data management will be an asset in turning datasets into actionable business intelligence.
Another key area of focus will be operational transformation. Insurers increasingly rely on digitised workflows, robotic automation and cloud based platforms to manage high volumes of transactions securely and efficiently. Edelweiss Life Insurance aims to reduce process friction, enhance turnaround times and improve consistency in areas such as underwriting, claims management and customer service. Jobanputra’s experience in building enterprise automation ecosystems is expected to support these objectives.
Cybersecurity will also be a priority given the sensitive nature of insurance data. With the sector handling personal identity information, financial records, health details and transactional data, robust security frameworks are essential. Jobanputra will oversee cybersecurity strategy to ensure compliance with evolving regulations and industry best practices. This includes strengthening data privacy mechanisms, monitoring systems, threat detection capabilities and secure access protocols.
Edelweiss Life Insurance has been expanding its use of digital tools across sales and distribution channels as well. Hybrid and remote distribution models have gained traction, and sales teams are increasingly dependent on digital training platforms, real time dashboards, AI assisted guidance and paperless processes. The technology and data office will play a key role in integrating these tools and improving their reliability and effectiveness for agents and partners across the country.
Industry analysts view the appointment as part of a broader trend in the insurance sector where companies are creating unified roles that combine technology and data under a single leadership function. This integration allows insurers to move faster in areas like automation, advanced analytics and digital innovation while ensuring that decisions around data use are aligned with technological capabilities and regulatory expectations. The CTDO role has emerged as a pivotal position in companies aiming to strengthen digital maturity and create differentiated customer value.
Edelweiss Life Insurance stated that it continues to prioritise investments in digital infrastructure, aiming to build a strong foundation for long term growth. With customers increasingly engaging through digital platforms and showing preference for personalised, simplified and transparent insurance services, the company sees technology led innovation as a central pillar of its business strategy. Jobanputra’s appointment is expected to support the organisation as it navigates this shift and prepares for new opportunities created by the rise of artificial intelligence, cloud computing, automation and advanced analytics.
As the insurance industry continues to evolve, leadership appointments such as this signal the increasing strategic importance of technology functions. Edelweiss Life Insurance said the company is committed to building a future ready organisation in which digital systems, intelligent data use and technology enabled customer experience play a key role in shaping business outcomes. The company has expressed confidence that Jobanputra’s experience will help accelerate the pace of digital transformation and support the next phase of its growth journey.