Consumers remain divided on AI chatbots — efficiency and cost drive adoption, but human interaction is still preferred for complex or emotional issues.
Salesforce trims roles as AI takes on more routine support tasks, reflecting a wider enterprise shift to automated service with human oversight and stronger governance.
Zoom has launched its AI-powered Contact Center and expanded Zoom Phone services in India, targeting enterprise communication needs.
Investor Mark Cuban predicts AI will soon take over customer service roles, as businesses increasingly adopt intelligent automation for 24/7 support.
