Gupshup has launched SuperAgent, an AI platform designed to enable autonomous, scalable customer conversations across channels.
AI chatbots in 2026 are evolving into intelligent agents, helping brands drive customer experience, resolution, and conversions across digital channels.
Indian startup Rocket is using AI to deliver consulting insights at lower cost, aiming to make strategic advisory accessible to more businesses.
Meta has introduced an AI feature for Facebook Marketplace that can automatically reply to buyer messages, helping sellers respond faster to common questions.
Meta plans to allow third party AI chatbots on WhatsApp in Europe under a paid access model, potentially expanding AI services and developer opportunities on the platform.
Sarvam has launched Indus, a multilingual AI chat app tailored for India, intensifying competition in the country’s rapidly growing AI market.
Apple plans to allow third-party AI chatbots like ChatGPT and Gemini on CarPlay, expanding voice interaction options beyond Siri.
Demis Hassabis has questioned the early introduction of advertising in AI chatbots, signalling Google’s cautious approach to monetising conversational AI experiences.
AI chatbots like ChatGPT and Gemini are reshaping search advertising as brands adapt to changing user behaviour and conversational discovery.
Microsoft will remove Copilot from WhatsApp next year after platform enforces stricter rules on third-party AI chatbots, affecting integrations globally.
AI in FX is evolving from basic chatbots to smart doers that drive acquisition, personalisation, compliance-safe automation and better customer outcomes.
Consumers remain divided on AI chatbots — efficiency and cost drive adoption, but human interaction is still preferred for complex or emotional issues.
Meta rolls out new parental control tools for teen AI chats, giving parents oversight on AI interactions and content moderation across Messenger, Instagram, and WhatsApp.
AI chatbots are rapidly replacing human call center agents in India, reshaping customer support operations and workforce dynamics.
Similarweb launches GenAI Toolkit to help brands monitor visibility and traffic from AI chatbots like ChatGPT and Google’s AI Overviews.
Winning With AI is India’s first AI literacy book with its own chatbot. The book offers a practical five-part framework for everyday AI use, blending ethics, strategy, and accessibility.
Meta is testing AI chatbots that message users first, aiming to reshape digital engagement across its social platforms.
