SwitchBot has launched KATA AI Assistant, an LLM-powered tool that lets users control devices, build automations and troubleshoot smart home products conversationally.
KPN has partnered with McKinsey and QuantumBlack to deploy agentic AI for customer service, aiming to automate up to 20% of customer interactions by 2027.
Kapture CX has raised $10 million to expand globally and strengthen its AI-powered CRM platform for enterprise customer experience.
Apple has unveiled Poke, its first AI agent for Messages for Business, designed to help brands automate customer interactions.
Airbnb is expanding into hotels while increasing AI use for host onboarding, customer support and platform operations globally.
AI is rapidly transforming workplaces across education, marketing, HR and operations by automating tasks and reshaping productivity expectations.
Level AI expands its AI virtual agent platform to enhance automation and intelligence in enterprise contact centers.
AI chatbots are rapidly replacing human call center agents in India, reshaping customer support operations and workforce dynamics.
