Kapture CX has raised $10 million to expand globally and strengthen its AI-powered CRM platform for enterprise customer experience.
Apple has unveiled Poke, its first AI agent for Messages for Business, designed to help brands automate customer interactions.
Airbnb is expanding into hotels while increasing AI use for host onboarding, customer support and platform operations globally.
AI is rapidly transforming workplaces across education, marketing, HR and operations by automating tasks and reshaping productivity expectations.
Level AI expands its AI virtual agent platform to enhance automation and intelligence in enterprise contact centers.
AI chatbots are rapidly replacing human call center agents in India, reshaping customer support operations and workforce dynamics.
