Firstsource has partnered with Cresta to combine AI agents, human-agent assistance and conversation intelligence with enterprise CX integration and operations.
India recorded 2.6 AI-linked hires for every role lost, but a widening skills mismatch could put freshers and entry-level workers under pressure, a Nomura report finds.
AI chatbots are rapidly replacing human call center agents in India, reshaping customer support operations and workforce dynamics.
