Tech Mahindra has expanded its partnership with ServiceNow through a multi-year agreement aimed at helping enterprises move artificial intelligence projects from pilot stages to production-scale deployments. The collaboration will focus on developing industry-specific generative and agentic AI solutions for global businesses.
As part of the expanded relationship, Tech Mahindra will establish a dedicated AI & Innovation Center of Excellence focused on building and deploying solutions using the ServiceNow AI Platform. The centre will work with capabilities including ServiceNow AI Control Tower and EmployeeWorks, with the companies targeting enterprise use cases across manufacturing, telecommunications, banking, financial services and insurance, media and technology.
A key part of the partnership is a "Client Zero" approach under which Tech Mahindra and the Mahindra Group will act as initial environments for testing and validating AI solutions before they are introduced to customers. The model provides access to an enterprise environment covering about 1.5 lakh employees, allowing solutions to be evaluated against operational requirements before wider deployment.
The companies are also looking to build solutions that combine ServiceNow's AI and workflow technologies with Tech Mahindra's consulting, engineering and industry expertise. The objective is to integrate AI more closely with enterprise processes rather than deploying it as a standalone layer.
The latest agreement builds on an existing relationship between the two companies. Tech Mahindra is an Elite Partner of ServiceNow and has previously developed solutions using its platform across telecommunications, customer experience and enterprise service management.
In December 2024, Tech Mahindra announced an integration with ServiceNow for its One E2E Platform, which brought generative AI, automation and analytics into enterprise service management. The companies later expanded their collaboration in April 2025 with broadband solutions for communication service providers using Tech Mahindra's netOps.now platform and ServiceNow's Technology, Media and Telecommunications products.
Tech Mahindra has also deployed ServiceNow internally. Its implementation currently handles more than 100,000 IT service requests every month across 90 countries. ServiceNow says the deployment has helped optimise about 25% of first-level support staff, alongside automation and self-service capabilities.
The expanded partnership comes as enterprise technology companies increasingly focus on converting generative AI experiments into systems integrated with business operations. For Tech Mahindra and ServiceNow, the next phase centres on combining AI agents, governance and workflow automation with industry-specific requirements to support larger enterprise deployments.
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