In a move that underscores the growing enterprise adoption of artificial intelligence, Cognizant has announced an expansion of its long-standing partnership with Salesforce. The collaboration will now focus on delivering enhanced solutions through Salesforce’s Agentforce—its AI-powered platform designed to accelerate intelligent business workflows and customer engagement across industries.
According to the official announcement on June 25, 2025, Cognizant will introduce a suite of new services tailored to help enterprises implement and scale generative AI capabilities using Agentforce. The move is seen as a step toward helping clients modernize their operations, improve productivity, and drive faster decision-making in a rapidly digitizing economy.
Enabling AI-Led Enterprise Transformation
The new offerings will build on Salesforce’s Einstein 1 Platform and integrate with Agentforce, enabling businesses to create domain-specific generative AI applications more quickly and securely. Cognizant’s suite will include consulting, implementation, managed services, and industry-specific accelerators aimed at enhancing customer service, sales automation, and operational agility.
“Together, Cognizant and Salesforce are helping enterprises chart a path forward with generative AI,” said Rob Vatter, Executive Vice President of Cognizant’s Enterprise Platform Services. “By expanding our strategic partnership, we’re empowering businesses to reimagine how work gets done.”
The collaboration is expected to streamline how organizations use AI agents for automating routine tasks, assisting human agents, and making real-time decisions. These solutions will also align with Salesforce’s push toward responsible AI, ensuring that deployments meet data privacy and ethical compliance standards.
Meeting Rising Demand for Generative AI
The expansion comes at a time when enterprises are increasingly investing in AI to enhance operational efficiency and customer experience. Salesforce’s Agentforce is positioned as a key enabler of this shift, offering prebuilt and customizable AI agents that can be integrated into existing workflows.
For Cognizant, this partnership builds on over 20 years of Salesforce implementation experience across sectors such as healthcare, financial services, retail, and manufacturing. With more than 18,000 Salesforce-certified professionals, the IT services giant plans to help clients move from experimentation to enterprise-scale adoption of generative AI.
“Enterprises today are under pressure to innovate quickly while maintaining operational resilience,” said Jujhar Singh, EVP and GM of Salesforce Industries. “Cognizant’s deep domain expertise and global delivery capabilities make them a strong partner in scaling Agentforce adoption.”
Industry-Specific Focus
The partnership will also offer industry-specific solutions tailored to unique business needs. For instance, in healthcare, generative AI agents can be used to streamline patient onboarding and claims processing. In retail, AI-powered assistants can enhance personalization and supply chain efficiency. Cognizant and Salesforce will co-develop use cases and accelerators that align with regulatory frameworks and industry best practices.
Furthermore, the joint offerings are expected to support multilingual capabilities and integrate with major enterprise tools, reducing time-to-value for clients.
A Broader Ecosystem Play
This announcement is part of a broader trend among tech giants and IT service providers seeking to embed AI capabilities deeper into business platforms. As companies move beyond pilots and prototypes, partnerships like these are essential to enabling secure, scalable, and compliant deployment of AI across global organizations.
According to industry analysts, the rise of agentic AI models—AI agents that can independently perform tasks—marks a new chapter in digital transformation. By enhancing decision intelligence and automating routine operations, these models are reshaping how enterprises operate across functions.
Looking Ahead
With this expanded partnership, Cognizant and Salesforce aim to help organizations bridge the gap between AI potential and real-world business value. As generative AI becomes a core driver of enterprise innovation, such collaborations are likely to define the next wave of digital growth.