Salesforce has announced a definitive agreement to acquire Doti, an artificial intelligence driven enterprise search startup, as part of its strategy to enhance search, knowledge discovery, and workflow intelligence across Slack and the broader Salesforce platform. The company said the acquisition is intended to advance its efforts in building an integrated, AI powered operating environment for modern enterprises, particularly as demand grows for more efficient ways to navigate large volumes of workplace data.
Doti is known for its search technology that uses artificial intelligence to understand natural language queries, retrieve information from multiple sources, and provide context relevant results. Its platform is designed to help employees find documents, messages, conversations, workflows, and insights spread across internal tools. By bringing Doti into its ecosystem, Salesforce aims to improve how employees discover information inside Slack workspaces and across Salesforce Clouds.
The company said the acquisition will support its long term vision for Slack as an AI enabled productivity layer that connects people, data, and applications inside a single workspace. Salesforce has been expanding Slack’s capabilities, especially since the rise of conversational AI and agent based automation. Doti’s technology is expected to play an important role in strengthening Slack’s ability to respond to complex questions and surface the right information during daily work.
Industry analysts note that enterprise customers increasingly struggle with disconnected systems and fragmented documentation. Employees often spend considerable time searching for files, past conversations, or data that exists across several tools. Salesforce has been positioning Slack as a solution to these challenges by integrating it deeply with Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud. The company expects Doti’s technology to accelerate its efforts to unify search across these products.
Salesforce said that Doti’s search engine will enhance capabilities in Slack AI, the conversational assistant launched earlier this year. Slack AI is designed to summarise channels, condense long threads, generate insights from messages, and answer team specific questions. With Doti, Salesforce plans to make responses richer, more accurate, and more context aware. The integration is expected to help users search across chats, documents, internal wikis, tickets, reports, and other structured and unstructured data sources.
The company also highlighted the potential benefits for customer service and sales teams. Service agents often rely on large knowledge bases, past resolutions, and documentation to address customer queries. With Doti’s search layer integrated into Salesforce Service Cloud, agents may be able to retrieve precise information more quickly. Similarly, sales teams can gain faster access to account intelligence, internal notes, proposals, and communication history stored across multiple systems.
The acquisition reflects Salesforce’s broader strategy of investing in AI that enhances productivity rather than replacing human roles. The company has been promoting an approach where artificial intelligence augments decision making, reduces repetitive work, and helps employees focus on higher value tasks. Doti’s search capabilities align with this direction by helping teams find information without manually browsing through scattered sources.
Doti was founded with a focus on enterprise search that learns from usage patterns, access permissions, and team specific workflows. The platform builds contextual profiles that adapt over time. Salesforce said these features make it a strong fit for large organisations that operate in complex digital environments with teams of varying permissions and responsibilities. Because of this adaptability, Doti’s technology can support enterprises with significant scale and diversity in internal data.
Salesforce has not disclosed the financial terms of the acquisition. However, industry reports suggest the deal value may be around 100 million dollars. The company said the transaction is expected to close after regulatory approvals and customary conditions. Once the deal is complete, Doti’s team is expected to join Salesforce to work on the future of enterprise search within Slack and across the platform.
The acquisition comes as competition intensifies in the enterprise AI space. Technology companies are racing to build more capable search and summarisation tools that function across large enterprise data sets. Businesses increasingly want AI systems that can interpret instructions, understand context, and support multi step workflows. By integrating Doti, Salesforce is positioning itself to offer more advanced AI driven capabilities as part of its unified platform.
Salesforce executives said the combined technology will help organisations operate more efficiently and confidently in an environment where information continues to grow at a rapid pace. With more enterprises adopting hybrid work models and distributed teams, search and discovery tools are becoming an essential part of workplace productivity. Doti’s expertise in building AI search solutions may help Salesforce expand its product roadmap and deliver new features that meet emerging customer needs.
The company noted that Slack will remain the central space where these innovations will be deployed first. As the application becomes more deeply embedded within enterprise operations, AI powered search is expected to play a key role in shaping the future of collaboration, decision making, and workflow automation.
With this acquisition, Salesforce continues its investment in building a comprehensive AI ecosystem that supports data driven work environments. The integration of Doti signals the company’s commitment to improving knowledge discovery, strengthening Slack’s capabilities, and creating more intelligent tools for the enterprise market.