Mondelēz International has partnered with Accenture to integrate agentic artificial intelligence into its end-to-end order-to-cash operations, aiming to streamline order processing, improve customer service and strengthen financial performance across its global business.
Announced on November 5, 2026, the collaboration will focus on connecting customer service, supply chain and finance functions through AI-enabled systems. The companies intend to improve operational visibility, reduce processing delays and support faster decision-making across business functions.
The order-to-cash process covers activities from customer order placement to payment collection, including credit checks, order fulfilment, invoicing and collections. For Mondelēz, which operates across multiple markets and distribution networks, the process handles millions of transactions annually.
The initiative will use agentic AI alongside Mondelēz's global cloud-based enterprise resource planning (ERP) system and process intelligence capabilities. The integration is expected to provide real-time operational insights, improve transaction accuracy and help employees identify and resolve issues more efficiently.
Filippo Catalano, Chief Information and Digital Officer at Mondelēz International, said the company is developing a more connected approach to managing its order-to-cash operations.
"Order-to-Cash is where customer demand becomes revenue, making it a critical driver of customer experience, cash flow and business performance day in and day out," Catalano said.
According to the companies, the transformation is expected to support quicker deliveries through improved coordination between order management, credit verification and fulfilment processes. Customer-facing teams will have access to more comprehensive operational information, enabling them to respond to service-related issues.
For finance teams, the initiative is designed to improve visibility into outstanding payments, collections and working capital performance. The companies also expect the integration to reduce operational costs and improve coordination between departments.
Marco Ziegler, Senior Managing Director and Global Client Account Lead for Mondelēz at Accenture, said the collaboration aims to make the order-to-cash process more connected and data-driven, with a focus on improving collections, working capital and operational efficiency.
The companies said measurable business outcomes will serve as the primary indicator of the collaboration's performance.
Sanjay Gurbuxani, Global Vice President, Digital Supply Chain at Mondelēz International, said the initiative involves embedding agentic AI into the company's core order-to-cash operations to support customer service and business growth.
Beyond order-to-cash, Mondelēz and Accenture indicated that the approach could eventually be extended to other business functions.
The companies have not disclosed the financial terms of the partnership, implementation timeline or specific performance targets. The anticipated improvements remain subject to the deployment and effectiveness of the technology.
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