Kore.ai has been selected as a launch partner for Microsoft Agent 365, a new enterprise AI offering aimed at helping organisations adopt agentic AI workflows at scale. The partnership highlights the growing demand for advanced automation capabilities across sectors and reinforces the role of conversational AI platforms in modern workplace transformation.
The collaboration allows Kore.ai to integrate its expertise in enterprise-grade automation with Microsoft’s expanding suite of agentic tools. Microsoft Agent 365 is positioned as a layer that supports AI-driven task execution, reasoning, and workflow management within the Microsoft ecosystem. With companies searching for more efficient ways to manage internal processes, the partnership is expected to accelerate enterprise interest in AI agents.
Kore.ai stated that it would bring its conversational AI and intelligent automation capabilities to support the launch of Microsoft Agent 365. The company works with large global clients across banking, healthcare, retail, travel, and telecom. Its platform helps brands automate customer and employee interactions, streamline operations, and develop safer and more reliable AI assistants.
In a statement, the company noted that its involvement as a launch partner positions it to support businesses adopting AI agents for a variety of internal and external processes. The collaboration leverages Kore.ai’s experience in building no code and low code automation tools that integrate with existing enterprise systems.
Microsoft Agent 365 is part of a broader strategy by Microsoft to increase the presence of AI-first tools within enterprise environments. The initiative follows the rollout of Copilot for Microsoft 365, which brought generative AI into everyday productivity tools such as Word, Excel, Teams, and Outlook. Agent 365 extends this capability by offering task-oriented agents focused on execution, not just content generation.
Industry analysts have observed rising interest in agentic AI, which goes beyond providing responses and instead performs end-to-end tasks. These systems can handle complex workflows, retrieve and summarise enterprise data, initiate actions across multiple applications, and support decision-making. For enterprises, this represents a step toward autonomous operations.
Kore.ai’s platform aligns with these goals by providing multimodal bots, intelligent virtual assistants, and voice AI interfaces. Its solutions are used by companies to automate employee service desks, customer support, HR operations, and supply chain processes. By integrating with Microsoft Agent 365, the company can expand the reach of its automation capabilities across organisations that already use Microsoft’s ecosystem.
The partnership is also significant for the AI and automation landscape in India, where many global enterprises operate capability centres and depend heavily on Microsoft tools. As Indian firms look to adopt AI agents, the collaboration offers a structured pathway for scalable deployment.
Kore.ai has said that enterprises using Microsoft Agent 365 will be able to take advantage of prebuilt integrations that allow rapid onboarding and adoption. This includes access to Kore.ai’s conversational flows, automation libraries, and model training frameworks. The combined offering is expected to reduce the complexity of implementing AI in large organisations.
The development comes at a time when businesses are under pressure to enhance efficiency while maintaining cost control. AI agents are increasingly being viewed as a solution to streamline high-volume, repetitive tasks, augment workforce productivity, and support decision processes. With organisations shifting toward hybrid work models, AI-driven interactions are becoming a central part of digital workplace strategy.
Microsoft’s selection of Kore.ai underscores the company’s growing role in the enterprise AI ecosystem. Over the past few years, Kore.ai has expanded its global presence and increased its focus on responsible AI frameworks. The company emphasises safety, governance, and compliance features that are important for regulated industries such as banking and healthcare.
While the full set of technical capabilities of Microsoft Agent 365 has not yet been detailed publicly, early information suggests that enterprises will be able to customise agents for department-level operations. This includes tasks in HR, finance, operations, IT support, and frontline functions. Kore.ai’s tools are expected to complement these by offering conversational interfaces and workflow automation engines.
Industry observers expect more companies to be announced as partners in the coming months, as Microsoft prepares for wider rollout. The launch partner status places Kore.ai at the forefront of this transition and positions it to contribute significantly to the evolution of enterprise automation.
As organisations seek more structured and efficient use of AI, partnerships between AI platform providers and major enterprise software companies are likely to increase. For Kore.ai and Microsoft, the collaboration marks a step toward enabling agentic AI adoption across global enterprises.