Barclays appoints Anita Tanna as its first Chief AI Officer to accelerate AI adoption, strengthen enterprise-wide implementation and support responsible AI use.
What makes customers trust financial brands? Industry leaders from Dvara KGFS and BajajCapital explain how transparency, clear communication and consistent service shape customer confidence.
Barclays plans to cut 5,000 jobs in 2026, around 5% of its global workforce, as the bank expands AI adoption and technology-driven operational efficiency.
Karta AI raises $3 million in seed funding led by PeerCapital and Cedar Hill Capital to expand agentic voice AI for customer support in financial services.
Infosys and Truist expand their partnership to scale an AI-first GCC in Hyderabad, onboarding over 1,000 employees and integrating AI, data and banking operations.
RevRag AI raises $2.5 million in seed funding led by Accion Ventures to expand AI-powered banking assistants, strengthen enterprise deployments and enter the US market.
Persistent Systems opens its third Hyderabad facility to expand AI, cloud and digital modernisation services for banking, financial services and insurance clients.
Credgenics has launched Prix AI, a voice AI platform trained on insights from over one billion collections conversations and supporting 12 Indian languages.
Persistent Systems has received Databricks Brickbuilder Specialisation for its iAURA 2.0 solution focused on governed AI adoption across BFSI enterprises.
Swiss Re has appointed Puneet Kumar as Location Head for its India Global Capability Centre as GCCs take on wider technology and transformation mandates.
Mahindra Manulife has appointed Ruchika Malhan Varma as CMCO to lead marketing, customer experience, digital growth, partnerships and AI enablement.
DialNexa analysed over one million AI-assisted calls in India, finding that latency, retries, Hinglish support and conversation design can influence voice AI performance.
Navana.ai has raised ₹40 crore in Series A funding led by Ronnie Screwvala to expand its Voice AI platform across BFSI and strengthen Indian-language speech models.
BFSI emerged as India's largest GCC office occupier in H1 2026, with transactions rising 70% to 7.32 million sq ft as IT/ITeS demand declined.
Consint.AI has raised Rs 22 crore in Series A funding to expand its AI-powered fraud detection, claims processing and risk management technology globally.
Standard Chartered has appointed Kavita Kulkarni as Chief Technology and Operations Officer for India and South Asia to drive technology, AI and digital transformation.
Kotak Mahindra Bank's marketing head Kedar Ravangave has exited the bank and moved into an AI transformation role, reflecting the growing convergence of marketing and artificial intelligence.
Axis Finance has appointed Abhishek Bose as Chief Data Officer to strengthen enterprise data capabilities and accelerate data-driven decision making.
Axis Bank has appointed Namrata Dubashi as Artificial Intelligence Officer, strengthening its focus on AI-led innovation and digital banking.
Aurus Inc has appointed fintech veteran Rishabh Jain as SVP & Head of Business, Strategy & Growth for India and Emerging Markets to drive expansion and cross-border payments growth.
TCS has secured a multi-million euro AI transformation contract from Canada Life to modernise IT infrastructure and boost automation across its European operations.
LIC Housing Finance has appointed Jimit Shah as Chief Information Security Officer as financial firms strengthen cybersecurity and digital risk management.
HDFC ERGO CTO Sriram Naganathan explains how GenAI is transforming insurance claims, customer trust, partner productivity, and the evolving role of the CTO.
AI sales agents are transforming prospecting and qualification in 2025, helping brands boost speed, personalisation and revenue efficiency across channels.
AI is helping Indian brands evolve from CRM to CXM, creating connected, real-time customer experience loops that unify marketing, sales, and service for measurable ROI and trust.
“Double agents” in AI marketing are systems that both execute and oversee tasks—balancing speed, governance, and brand safety as agentic AI reshapes how campaigns are created and controlled.
Tata Communications launches Voice AI platform with agentic AI, enabling multilingual, real-time BFSI customer engagement with speed, scale, and integrated intelligence.
TCS and Google Cloud launch Gemini Experience Centre in Bengaluru to accelerate AI innovation for India’s BFSI sector with hands-on use cases in compliance, risk, and customer service.
