Standard Chartered has appointed Kavita Kulkarni as Chief Technology and Operations Officer for India and South Asia to drive technology, AI and digital transformation.
Kotak Mahindra Bank's marketing head Kedar Ravangave has exited the bank and moved into an AI transformation role, reflecting the growing convergence of marketing and artificial intelligence.
Axis Finance has appointed Abhishek Bose as Chief Data Officer to strengthen enterprise data capabilities and accelerate data-driven decision making.
Axis Bank has appointed Namrata Dubashi as Artificial Intelligence Officer, strengthening its focus on AI-led innovation and digital banking.
HDFC Bank is building an omnichannel MarTech foundation to power AI-driven personalization, customer context and autonomous marketing at enterprise scale.
Aurus Inc has appointed fintech veteran Rishabh Jain as SVP & Head of Business, Strategy & Growth for India and Emerging Markets to drive expansion and cross-border payments growth.
TCS has secured a multi-million euro AI transformation contract from Canada Life to modernise IT infrastructure and boost automation across its European operations.
India’s marketers say AI adoption is accelerating, but fragmented data, governance gaps, and legacy systems remain the biggest barriers to scaling personalization.
LIC Housing Finance has appointed Jimit Shah as Chief Information Security Officer as financial firms strengthen cybersecurity and digital risk management.
HDFC ERGO CTO Sriram Naganathan explains how GenAI is transforming insurance claims, customer trust, partner productivity, and the evolving role of the CTO.
AI sales agents are transforming prospecting and qualification in 2025, helping brands boost speed, personalisation and revenue efficiency across channels.
AI is helping Indian brands evolve from CRM to CXM, creating connected, real-time customer experience loops that unify marketing, sales, and service for measurable ROI and trust.
“Double agents” in AI marketing are systems that both execute and oversee tasks—balancing speed, governance, and brand safety as agentic AI reshapes how campaigns are created and controlled.
Tata Communications launches Voice AI platform with agentic AI, enabling multilingual, real-time BFSI customer engagement with speed, scale, and integrated intelligence.
TCS and Google Cloud launch Gemini Experience Centre in Bengaluru to accelerate AI innovation for India’s BFSI sector with hands-on use cases in compliance, risk, and customer service.
