Nestlé has announced the establishment of a new Global Capability Centre (GCC) in Hyderabad through its global shared services arm, Nestlé Business Services (NBS), reinforcing India's growing role as a strategic hub for multinational companies building digital, AI and business transformation capabilities.
The new centre will operate under Nestlé Business Services India in collaboration with professional services firm Genpact. It is expected to strengthen Nestlé's global business services network by supporting a range of enterprise functions while expanding the company's technology, analytics and innovation capabilities from India.
The Hyderabad GCC is expected to become one of Nestlé's key global capability hubs, supporting business processes across international markets. While the company has not disclosed hiring numbers or investment details, the centre is expected to focus on business solutions, digital transformation, data analytics, artificial intelligence and enterprise services that support Nestlé's worldwide operations.
The move reflects a broader trend among global consumer goods companies that are expanding their GCC footprints in India. Organisations are increasingly establishing capability centres that go beyond traditional back office operations to manage technology development, AI, advanced analytics, finance, procurement, supply chain optimisation and customer experience initiatives.
Nestlé's decision also reinforces Hyderabad's emergence as one of India's fastest growing GCC destinations. The city has continued attracting multinational corporations across sectors including banking, financial services, consumer goods, healthcare and technology, supported by a deep talent pool, mature digital ecosystem and favourable business environment.
Nestlé already has an established presence in India through Nestlé Global Services India, which supports technology and IT operations across more than 45 countries in Asia, Oceania and Africa. The new GCC expands those capabilities by adding global business services under the Nestlé Business Services organisation, positioning Hyderabad as an increasingly important operational hub for the Swiss food and beverage company.
Industry analysts note that GCCs have evolved into centres of innovation rather than cost optimisation. Companies are increasingly using these facilities to develop AI solutions, automate business processes, improve supply chain visibility, strengthen cybersecurity and build digital products that support global operations.
For the FMCG sector, AI and advanced analytics are becoming essential as companies seek better demand forecasting, inventory optimisation, personalised consumer engagement and faster decision making. Global capability centres are enabling these organisations to centralise expertise while supporting business units across multiple geographies.
India's GCC ecosystem has witnessed sustained momentum over the past few years as multinational companies continue investing in digital engineering, cloud computing, artificial intelligence and enterprise technology. Consumer brands including L'Oréal, McDonald's and Carlsberg have also expanded their capability centres in the country, highlighting India's growing importance within global operating models.
The partnership with Genpact is expected to provide additional expertise in business process transformation and enterprise services, helping Nestlé accelerate digital initiatives while strengthening operational efficiency across its global network. The collaboration reflects a growing trend of multinational companies combining in-house capability centres with strategic technology partners.
For India's technology ecosystem, the announcement adds further momentum to the country's position as a global destination for enterprise transformation. As organisations increasingly integrate AI into supply chains, finance, customer operations and analytics, demand for specialised talent in data science, automation and digital engineering is expected to continue rising.
Nestlé's latest investment underscores how multinational corporations are repositioning India from a support location to a strategic innovation hub. As GCCs become increasingly focused on AI, analytics and digital transformation, Hyderabad is expected to remain a key destination for companies looking to build capabilities that support global business growth.
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