Infosys has expanded its strategic partnership with US-based financial services company Truist to support the development of the bank's AI-first Global Capability Centre (GCC) in Hyderabad, with more than 1,000 employees being onboarded as part of the expansion.
Announced on October 19, 2026, the collaboration will focus on integrating artificial intelligence, technology, data and operations into a unified delivery framework to support Truist's digital transformation and global banking operations.
The companies said they would mark the successful onboarding of more than 1,000 colleagues later this month, representing a milestone in the Hyderabad centre's development.
Under the expanded arrangement, Truist will consolidate capabilities currently managed through multiple supplier relationships in India into a more integrated operating model. Infosys will support the transition by providing technology services, financial sector expertise and AI capabilities.
The Hyderabad GCC is being developed as an innovation and operations centre to strengthen the bank's digital capabilities, improve customer experiences and support technology-led business processes.
Infosys will use its Build, Operate and Transfer model to help Truist establish and scale a self-sustaining centre of excellence. The framework is intended to reduce dependence on external service providers while developing internal expertise across engineering, data and operations.
Steve Hagerman, Chief Information Officer at Truist, said the centre forms part of the bank's broader technology strategy.
“Our Global Capability Center in India is a strategic investment in Truist’s future. As we accelerate our transformation into a more agile, AI-enabled enterprise, we are intentionally building global capabilities that allow us to move faster, innovate at scale, and better serve our clients,” Hagerman said.
He added that the collaboration would support a more integrated operating structure and strengthen the bank's ability to develop technology capabilities across markets.
Dennis Gada, Executive Vice President and Global Head of Banking and Financial Services at Infosys, said financial institutions were increasingly moving beyond legacy technology modernisation towards wider AI deployment.
The partnership will incorporate Infosys Topaz, the company's AI-first services and solutions offering, alongside its experience in managing GCC transitions.
According to Infosys, the operating model is designed to simplify global delivery arrangements, support collaboration across locations and develop technology talent aligned with changing banking requirements.
Truist already has contract professionals in India working across engineering, data and operational functions. The expanded arrangement will bring these capabilities under a more coordinated structure as the Hyderabad centre grows.
The companies did not disclose the financial value of the expanded collaboration or provide a detailed timeline for further workforce additions.
The development adds to ongoing investments by international financial institutions in Indian GCCs, with AI, data engineering and digital operations becoming central areas of focus.
For Infosys, the agreement extends its existing relationship with Truist while expanding its role in supporting AI-enabled banking operations through the Hyderabad centre.
Disclaimer: This article may include information derived from interviews, press releases, public statements, research, company communications and other publicly available or third-party sources. Such material may be summarised, paraphrased or contextualised for journalistic and editorial purposes. All rights in third-party content remain with their respective owners.