Bengaluru-based AI contact centre startup Dialflo has raised ₹1.7 crore in its first funding round, led by early-stage venture capital firm AJVC, as it looks to expand its hybrid AI and human-led customer experience platform.
The round also saw participation from angel investors Afsar Ahmad, Arpit Dave and Jani Pasha. Dialflo plans to use the fresh capital to expand its engineering and AI teams, strengthen its attribution technology and add more enterprise customers.
Founded in 2024 by Abhishek Kumar, Dialflo is building an AI-first contact centre platform that combines AI agents with human experts. The startup is targeting enterprises looking to automate customer interactions while maintaining human involvement for tasks requiring greater judgement or intervention.
A central component of Dialflo's platform is its attribution engine, which tracks actions performed by both AI and human agents and connects them with business outcomes. The company is positioning this approach around measurable return on investment rather than traditional contact centre metrics such as call minutes or agent seats.
Dialflo currently works with more than 10 enterprises, including Tata Digital, Intugine and Careernet. The company is targeting another 20 enterprise customers over the next six months and plans to focus on India and the Middle East over the coming two to three quarters.
The startup began by developing voice AI agents for an ONEST project aimed at helping Industrial Training Institute students prepare resumes. It subsequently expanded into other enterprise use cases, including supply chain operations, recruitment and customer experience workflows.
Its voice AI technology is designed to automate repetitive interactions while routing more complex tasks to human agents. Dialflo's existing applications include customer support, recruitment-related calls, logistics updates and other high-volume enterprise communication workflows.
The company's website currently positions its commercial model around charging for verified outcomes rather than call duration. Its voice agents also support multilingual interactions, reflecting the growing demand for AI-based customer service systems capable of operating across India's linguistic landscape.
Dialflo's funding comes as voice AI gains traction among Indian enterprises seeking to automate high-volume customer interactions. The segment has also attracted a growing number of startups building speech and conversational AI products for areas including customer service, sales, recruitment, collections and logistics.
AJVC, founded by Aviral Bhatnagar, invests in early-stage companies across artificial intelligence, B2B technology, consumer technology and consumer brands. With the new funding, Dialflo is looking to move beyond standalone voice automation and build a broader contact centre model where AI and human agents operate within the same measurable workflow.
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