ServiceNow has announced the appointment of Tirthankar Dutta as Director and Head of Cybersecurity Engineering, AI, and Automation. The move underscores the company’s strategy to strengthen its leadership in digital workflows and expand its capabilities in AI-driven security and automation at a time when enterprises worldwide are accelerating their digital transformation journeys.
Dutta brings over two decades of experience in technology leadership, specializing in cybersecurity, artificial intelligence, and automation solutions. Prior to joining ServiceNow, he held senior roles across global organizations, where he was instrumental in driving large-scale initiatives in enterprise security, cloud adoption, and AI-led automation. His expertise spans multiple industries, including financial services, IT services, and consulting, making him a seasoned professional well-suited for ServiceNow’s growing ambitions.
At ServiceNow, Dutta will be responsible for leading cybersecurity engineering initiatives while integrating AI and automation into core workflows. The company has been investing heavily in AI-first solutions that help businesses modernize their operations, streamline compliance, and strengthen resilience against evolving cyber threats. His appointment signals a stronger push to embed these capabilities deeper into the company’s offerings.
The announcement comes as enterprises face unprecedented challenges in managing security in an era of complex digital ecosystems. With the rise of generative AI and the proliferation of automation tools, organizations are rethinking how to safeguard data, manage risks, and ensure compliance. ServiceNow has positioned itself at the intersection of these needs, building platforms that unify workflows while reducing complexity. Dutta’s leadership is expected to sharpen this focus, providing enterprises with more advanced and adaptive solutions.
Industry observers note that the role is particularly significant at a time when cybersecurity and automation are converging. AI tools are increasingly being deployed not only to detect and respond to threats but also to automate routine security tasks, freeing teams to focus on more strategic priorities. ServiceNow’s ability to deliver integrated platforms for IT, security, and business operations has made it a preferred partner for enterprises seeking scale and efficiency.
Dutta’s appointment also reflects the growing importance of India in ServiceNow’s global operations. The country has emerged as a key hub for the company’s innovation and talent strategy, and senior appointments in engineering leadership reinforce this commitment. As Indian enterprises rapidly adopt AI and automation, the region is becoming both a testing ground and a growth market for ServiceNow’s products.
In his new role, Dutta will focus on strengthening ServiceNow’s security engineering practices, enhancing its automation frameworks, and embedding AI capabilities into enterprise workflows. His mandate also includes driving collaboration with clients, helping them navigate challenges related to cloud security, data governance, and regulatory compliance.
The appointment has been welcomed across the technology and security community, with peers recognizing Dutta’s track record of building scalable, secure, and AI-powered frameworks. His leadership is expected to help ServiceNow expand its influence in the enterprise technology market, particularly in areas where security and automation overlap.
ServiceNow’s move comes at a time of intense competition in the enterprise software sector. Global players such as Microsoft, IBM, and Salesforce are also ramping up investments in AI-driven security and workflow automation. By strengthening its leadership bench with seasoned experts, ServiceNow is signaling its intent to stay ahead in a market where innovation, trust, and scale are becoming critical differentiators.
For Dutta, the role represents an opportunity to shape the next phase of ServiceNow’s growth by leveraging AI and automation to meet modern enterprise challenges. For the broader industry, it reflects the rising importance of leaders who can integrate cybersecurity expertise with emerging technologies to build secure, agile, and future-ready enterprises.