Salesforce India has reported a 47 percent year on year revenue increase for the financial year ending 2025, reaching 13,384 crore rupees. The company said the growth reflects rising demand for cloud based customer relationship management platforms and rapid adoption of artificial intelligence among enterprises undergoing digital transformation. Salesforce noted that India continues to be one of its fastest growing markets, with customer investments expanding across sectors such as banking, retail, manufacturing, technology and healthcare.
According to Salesforce India, the growth was driven by increased enterprise interest in automation, data integration and AI enhanced decision making. Organisations in India are deploying Salesforce products to streamline customer engagement, manage operations and unify sales, marketing and service functions. The company said that customers are especially focused on using AI to reduce operational friction and improve productivity.
During the financial year Salesforce expanded its India operations and invested further in data infrastructure, engineering capabilities and partner ecosystems. The company stated that it views India both as a high potential customer market and a global innovation hub. Its engineering and technology centres in Hyderabad and Bengaluru continue to play an important role in product development, particularly in AI driven capabilities.
One of Salesforce’s strategic priorities during the year has been the shift toward what it calls the agentic enterprise model. This model focuses on combining predictive, generative and autonomous AI to create systems that can independently perform tasks, assist employees and simplify complex workflows. Salesforce said enterprises in India are showing strong interest in agentic AI as they look to reduce manual workloads, improve customer turnaround times and build more resilient digital operations.
Salesforce added new AI powered features across its product suite in the year, including tools that automate sales forecasting, customer support summaries, marketing segmentation and service routing. Businesses using these tools have reported efficiency gains in areas such as lead qualification, service resolution and campaign execution. Salesforce said its objective is to help companies move from simple AI experiments to large scale adoption that delivers measurable business impact.
Industry analysts observing the results said that Salesforce India’s growth reflects broader momentum in cloud technology adoption across the country. With enterprises operating in increasingly competitive markets, many are prioritising investments that improve customer experience and data driven decision making. AI powered CRM systems have become critical for organisations looking to enhance retention, personalise communication and optimise sales performance.
The company also highlighted its ongoing commitment to training and skill development in India. Salesforce said it continued to expand its workforce and added roles across engineering, consulting, AI research and customer success. The company also reported progress in ecosystem skilling initiatives through Trailhead, which helps developers and professionals gain certifications for Salesforce technologies. According to the company, strengthening talent pipelines is essential for supporting India’s next phase of digital adoption.
In addition to revenue growth Salesforce India said there has been a rise in multi cloud deployments, with enterprises adopting multiple Salesforce clouds to unify data and applications. The company noted that its Data Cloud solution, which brings information from different systems into a single view, saw notable demand as companies attempt to eliminate fragmentation and build unified customer insights. This has become more important as organisations move toward real time analytics.
The company also cited increasing demand from mid market and emerging businesses. Many of these companies are investing in CRM platforms for the first time and are adopting AI features early in their digital transformation journey. Salesforce said that its partner network in India has expanded to support these businesses through consulting, implementation and managed services.
Market experts say that the rise of agentic AI is expected to have a significant impact on how enterprises operate. The shift involves moving from traditional AI models that support decision making to autonomous systems capable of executing steps within a process. Salesforce has positioned itself to offer these capabilities through its Einstein platform, which includes features that generate content, automate workflows and assist teams with complex tasks.
Salesforce India said the company will continue to strengthen its presence in the country through investments in skills, innovation and ecosystem partnerships. It also plans to expand its cloud and AI offerings to support sectors where digital transformation is accelerating, including financial services, retail, telecommunications and healthcare.
In summary Salesforce India’s 47 percent revenue growth in FY25 highlights increasing demand for cloud based CRM and AI solutions across enterprises. As companies seek more efficient ways to manage customer engagement and streamline operations, Salesforce is positioning its AI and agentic enterprise strategy as a key value driver for digital transformation in the Indian market.
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