HCLTech has announced an expansion of its partnership with Salesforce to advance enterprise adoption of agentic AI technologies. The collaboration aims to integrate HCLTech’s domain expertise with Salesforce’s AI-driven platforms to fast-track the deployment of intelligent automation, enhance customer experience, and deliver greater business value at scale.
The deepened alliance, unveiled this week, will focus on co-developing industry-specific use cases that harness the capabilities of Salesforce’s AI ecosystem—particularly AgentForce, a generative AI platform for building enterprise-grade copilots. According to both companies, the expanded engagement reflects a growing demand among global organizations for AI-powered digital transformation solutions that are agile, scalable, and business-outcome oriented.
Building AI-Native Workflows
At the heart of this partnership is the commitment to enabling “agentic” AI—autonomous systems capable of reasoning, decision-making, and action with minimal human intervention. By embedding these systems into enterprise workflows, HCLTech and Salesforce aim to reduce complexity and boost efficiency across functions such as sales, customer service, marketing, and operations.
HCLTech will work closely with Salesforce to deliver AI-native solutions using its CloudSMART framework, which is designed to help enterprises accelerate cloud modernization and innovation. The companies will also leverage the Salesforce Einstein 1 Platform to create secure, context-aware AI agents that can interpret data, predict outcomes, and act autonomously.
“HCLTech’s expanded collaboration with Salesforce demonstrates our shared vision of empowering enterprises with next-generation AI capabilities,” said Vijay Guntur, President, Engineering and R&D Services, HCLTech. “We are committed to bringing scalable, responsible AI to our global clients and enabling business transformation through intelligent automation.”
Focus on Industry-Specific Use Cases
The collaboration will prioritize use cases in verticals such as financial services, healthcare, manufacturing, and retail—sectors that are increasingly seeking intelligent, AI-augmented solutions to meet evolving customer expectations and regulatory demands.
For instance, in healthcare, the partnership will aim to deploy agentic AI to streamline patient engagement, automate claims processing, and improve diagnostics through advanced data analysis. In the manufacturing sector, AI-powered agents will be used to predict equipment failures, optimize supply chains, and enhance product quality.
By focusing on tailored solutions, HCLTech and Salesforce are seeking to address industry pain points while ensuring compliance with data privacy regulations and ethical AI standards.
Accelerating Time to Value
A key aspect of the expanded partnership is the acceleration of time-to-value for enterprises. By combining HCLTech’s system integration capabilities with Salesforce’s low-code development platforms and AI tools, the companies plan to help organizations reduce deployment cycles and scale AI initiatives more efficiently.
As part of the initiative, HCLTech will invest in upskilling its workforce to support Salesforce’s AI offerings, with plans to train over 5,000 consultants in generative AI technologies over the next year. The company will also develop solution accelerators, reference architectures, and deployment blueprints to assist clients in their AI journeys.
Salesforce, on its part, sees the partnership as a way to expand its footprint among enterprise customers seeking end-to-end transformation powered by generative AI.
“HCLTech brings deep industry knowledge and engineering capabilities that complement Salesforce’s AI vision,” said Clara Shih, CEO of Salesforce AI. “Together, we’re enabling organizations to harness the power of agentic AI in a way that’s fast, secure, and scalable.”
Growing Demand for Agentic AI
The partnership comes at a time when enterprise interest in agentic AI is on the rise. As companies look to shift from reactive automation to proactive intelligence, agentic systems are seen as a critical enabler of next-generation business models. Unlike traditional automation, agentic AI systems can plan tasks, reason through complex scenarios, and take adaptive actions—unlocking new possibilities for digital transformation.
A recent study by HCLTech shows that nearly 70% of enterprises plan to integrate agentic AI into their workflows within the next two years. The study also highlights a growing emphasis on building AI capabilities that are explainable, secure, and ethically grounded—areas that both HCLTech and Salesforce say are central to their collaboration.
Conclusion
The expanded partnership between HCLTech and Salesforce marks a significant step in advancing enterprise AI adoption. With a shared focus on building intelligent, agentic systems and delivering industry-specific solutions, the alliance is poised to play a key role in shaping the next phase of digital transformation. As AI becomes increasingly central to business operations, strategic collaborations like this one may define how organizations unlock value in an AI-first world.