Tata Consultancy Services has reportedly secured a five-year technology services mandate for Best Buy’s India Global Capability Centre in Bengaluru, expanding its existing relationship with the US consumer electronics retailer across data, analytics and artificial intelligence.
The engagement is estimated to be worth around ₹2,000 crore and covers Best Buy’s India GCC operations alongside a broader portfolio of technology services, according to people familiar with the matter. The companies have not publicly disclosed the contract value.
TCS is understood to have moved ahead of Accenture during the final stage of Best Buy’s selection process. Wipro was also reportedly among the companies shortlisted earlier. Best Buy had floated a request for proposal for the technology services engagement, with competitive pricing, service-level commitments and productivity benefits cited as factors behind the selection.
Best Buy’s Bengaluru GCC employs around 600 people and has become an important part of the retailer’s technology and digital transformation operations.
The company established a 70,000-square-foot technology centre in Bengaluru in 2024, positioning the facility as an innovation hub spanning digital strategy, product management, design, engineering, infrastructure and operations. At the time, Best Buy also indicated plans to expand teams working on mobile and AI platforms.
The latest mandate is expected to broaden TCS’s role within Best Buy’s technology ecosystem. The Indian IT services company already works with the retailer across technology services and digital transformation.
The deal also comes as TCS expands its focus on the GCC market. In June, the company launched a dedicated Global Value & Innovation Centres business unit aimed at helping enterprises establish AI-native GCCs and transform existing centres into operations focused on innovation and business outcomes. The unit combines TCS’s GCC services with its AI-led transformation capabilities.
GCCs have increasingly moved beyond their traditional role as offshore support centres, with multinational companies using India-based operations for product development, engineering, analytics, AI and other strategic technology functions.
Best Buy has similarly been increasing its focus on AI and digital commerce. Its Bengaluru operation was established to support the retailer’s broader digital transformation as technology becomes more closely integrated with its customer experience and internal operations.
For TCS, the reported mandate adds to its push towards AI-led enterprise transformation and strengthens its presence in the retail technology and GCC segments.
Neither TCS nor Best Buy had formally announced the reported five-year agreement or its financial value at the time of reporting.
Disclaimer: This article may include information derived from interviews, press releases, public statements, research, company communications and other publicly available or third-party sources. Such material may be summarised, paraphrased or contextualised for journalistic and editorial purposes. All rights in third-party content remain with their respective owners.