Global professional services firm Genpact has announced the launch of its AI-powered Agentic Accounts Payable (AP) suite, a strategic move aimed at modernizing finance operations through advanced automation and intelligent decision-making. The solution reflects Genpact’s broader commitment to embedding generative AI into enterprise workflows and marks a significant step toward transforming traditionally manual financial functions.
The new suite, part of Genpact's ongoing digital innovation strategy, is designed to automate and optimize the end-to-end accounts payable process—from invoice ingestion to approval and payment. Built using Genpact’s proprietary AI models and leveraging leading large language models (LLMs), the platform aims to bring human-like decision-making to financial operations.
Solving Long-standing AP Challenges
Accounts payable is one of the most resource-intensive processes in finance, often plagued by manual data entry, slow turnaround times, and risk-prone approvals. By introducing AI agents capable of autonomously processing invoices, validating vendor data, and flagging anomalies, Genpact’s new solution promises increased efficiency, reduced costs, and improved compliance.
According to Genpact, the AI suite integrates seamlessly with existing enterprise resource planning (ERP) systems and uses contextual understanding to make decisions based on historical data and current transaction patterns. This allows the system to adapt in real time—reducing the need for human intervention and enabling finance teams to focus on higher-value activities.
A Move Toward Agentic AI
The launch underscores the growing industry shift toward “agentic AI”—AI tools designed not just to assist, but to act autonomously on behalf of users. In the context of accounts payable, this means the platform can independently categorize, process, and respond to invoices, while maintaining an audit trail and ensuring policy adherence.
“Agentic AI represents the next frontier in enterprise transformation,” said Balkrishan Kalra, Global Operating Officer at Genpact. “By enabling AI to make informed decisions and carry out tasks in a controlled environment, we’re not just automating—we’re elevating operational intelligence.”
The suite reportedly draws on Genpact’s deep domain expertise in finance and accounting, honed through decades of servicing Fortune 500 clients. With built-in governance protocols, the platform also addresses concerns around AI bias, transparency, and regulatory compliance, making it suitable for enterprises operating in highly regulated sectors.
Integration with Genpact’s Data-Tech-AI Framework
The AP suite is built atop Genpact’s integrated Data-Tech-AI strategy, which combines data unification, cloud scalability, and AI-driven insights into a unified ecosystem. This architecture allows clients to generate real-time financial visibility and make smarter cash flow decisions—particularly valuable in volatile economic conditions.
The new solution complements Genpact’s portfolio of finance transformation services and builds upon its previous AI implementations in procurement, order-to-cash, and treasury operations. It also aligns with Genpact’s emphasis on “AI-first operations,” which it considers crucial for creating agile, resilient enterprise functions.
Market Implications and Growing Demand
With businesses across industries accelerating their digital transformation efforts, demand for AI-based financial tools continues to surge. According to market analysts, the global accounts payable automation market is projected to grow at a compound annual growth rate (CAGR) of over 10% in the next five years. The emergence of agentic AI solutions is expected to be a key driver in this growth, particularly as organizations seek to reduce costs while improving process accuracy and agility.
Industry observers view Genpact’s launch as a timely and strategic response to evolving enterprise needs. By combining AI sophistication with domain expertise, the company is positioning itself as a leader in the next phase of intelligent finance.
Looking Ahead
As enterprises shift from experimentation to scaled deployment of AI, solutions like Genpact’s Agentic AP Suite are likely to set new standards for operational efficiency. By making AI an autonomous participant in decision-making processes, the future of finance is moving toward more intelligent, adaptive, and responsive systems.
For Genpact, the launch is not just a product release—it’s a signal of where the company and the industry are headed. As AI continues to reshape back-office functions, the line between automation and autonomy is becoming increasingly blurred—ushering in a new era of enterprise operations.
