Global real-time engagement platform Agora has partnered with India-based cloud communication provider Exotel to deliver real-time AI voice bots for enterprise communication. The collaboration builds upon Exotel’s AgentStream technology, combining Agora’s expertise in live engagement with Exotel’s customer communication platform to create intelligent, scalable, and responsive voice solutions for businesses.
The partnership aims to help enterprises enhance customer experience and operational efficiency through automated, human-like voice interactions that function seamlessly across sectors such as e-commerce, banking, logistics, and customer service. By integrating Agora’s real-time communication infrastructure with Exotel’s AI and telephony solutions, the new offering enables businesses to handle large-scale voice interactions instantly and accurately.
According to both companies, the partnership represents a major advancement in real-time conversational AI, leveraging the strengths of two industry leaders in communication technology. The collaboration allows enterprises to deploy AI-powered voice bots that can understand context, respond naturally, and process live conversations with minimal latency.
Agora, headquartered in Silicon Valley, is known for its high-performance real-time engagement (RTE) platform that powers voice, video, and streaming experiences for global businesses. Exotel, one of India’s leading cloud telephony and customer engagement platforms, brings its AgentStream technology to the collaboration. AgentStream provides a unified communication interface that integrates voice, video, and chat functions to manage customer interactions efficiently.
By combining these capabilities, the two companies aim to redefine how businesses use AI to interact with customers. The AI voice bots developed through this partnership are designed to automate routine queries, facilitate dynamic conversations, and deliver real-time resolutions while maintaining a human-like tone.
Exotel’s Co-Founder and CEO Shivakumar Ganesan said the partnership with Agora marks a milestone in enterprise communications, where AI is increasingly being embedded into customer engagement strategies. He noted that the collaboration aligns with Exotel’s mission to help businesses create intelligent and empathetic conversations at scale. Ganesan added that real-time AI voice technology would empower organizations to offer 24/7 availability while ensuring that every interaction remains contextually relevant and personalized.
Agora’s Chief Revenue Officer Tony Zhao highlighted that the integration of Agora’s real-time engagement platform with Exotel’s cloud communication tools creates a powerful infrastructure for AI-driven voice automation. He explained that the goal is to make enterprise-grade communication systems faster, smarter, and more reliable by utilizing advanced AI models optimized for natural language processing and real-time responsiveness.
The joint solution offers several benefits for enterprises, including instant call response, high scalability, and seamless integration with customer relationship management (CRM) and analytics systems. Through AgentStream, the AI voice bots can handle simultaneous customer interactions, analyze sentiments, and route complex queries to human agents when necessary. This hybrid approach helps businesses maintain efficiency while ensuring that customers receive personalized service.
Another key aspect of the partnership is its focus on latency reduction and call clarity—challenges that have traditionally limited the performance of AI-based voice systems. Agora’s global real-time network, known for its low-latency architecture, ensures that the AI bots can respond with near-human speed and precision. This makes the solution suitable for critical sectors such as banking, where instant verification and accurate communication are essential.
The companies have also emphasized data security and privacy as foundational to the partnership. The integrated platform complies with major global data protection standards, ensuring that all AI-driven interactions are secure and compliant. Enterprises can configure their systems to meet regional data localization and governance requirements while maintaining consistent quality of service.
Industry experts view the Agora-Exotel partnership as a significant move in the evolution of enterprise communication. With the rise of conversational AI and automation, companies across industries are looking for solutions that can deliver high-quality voice interactions without compromising reliability or brand experience. The combination of Agora’s infrastructure and Exotel’s communication expertise positions the partnership to meet this growing demand.
The collaboration also reflects a broader shift in customer service models, where real-time automation and voice intelligence are becoming central to enterprise strategies. As generative AI technologies mature, businesses are investing heavily in systems that can understand human intent and context, moving beyond basic voice recognition toward full-scale conversational intelligence.
Agora and Exotel have indicated that the partnership will expand globally, targeting enterprises in Asia-Pacific, the Middle East, and North America. The companies plan to roll out advanced features, including multilingual support and deeper integrations with AI models to enhance understanding and empathy in conversations.
For businesses, the solution is expected to improve productivity and reduce operational costs by minimizing the need for large customer service teams. With the ability to handle thousands of simultaneous interactions, AI voice bots can assist with lead qualification, appointment scheduling, feedback collection, and post-purchase engagement.
The move comes as enterprises worldwide are embracing AI-driven communication technologies to keep pace with growing customer expectations. A recent market analysis projects that the global conversational AI market will surpass $30 billion by 2030, driven largely by the adoption of voice automation in customer-facing roles.
Both companies believe that combining real-time engagement and AI will unlock new possibilities for customer experience management. By integrating Agora’s live interaction technology with Exotel’s intelligent voice automation, the partnership aims to create a new benchmark for responsiveness, reliability, and personalization in enterprise communication.
As organizations continue to adapt to the digital-first business environment, solutions like the Agora-Exotel AI voice platform are expected to play a crucial role in reshaping customer engagement. By making voice interactions faster, smarter, and more scalable, this collaboration signifies an important step toward the future of real-time AI-driven communication.